Part-Time Embroidery Retail Associate (Suture Specialist)

FIGS is seeking a skilled Part-Time Suture Specialist (Embroidery Machine Operator) to manage embroidery operations at our Century City Community Hub. This role reports directly to the Store General Manager.

Responsibilities

• Embroidery Operations
  • Read, interpret, and complete embroidery orders accurately.
  • Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
  • Track and communicate order status with the retail team.
  • Inspect merchandise against order specs; perform adjustments or repairs as needed.
  • Steam and prepare garments for customers.
• Workflow & Quality
  • Oversee embroidery workflow by prioritizing and assigning jobs to ensure orders are completed accurately and on time.
  • Establish and monitor embroidery quality standards, ensuring consistency across all products and catching issues before they reach customers.
  • Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service, fostering a culture of skill development and accountability.
  • Ensure compliance with all safety protocols related to machine operation and embroidery production.
  • Partner with store leadership and HQ teams (VM, product, supply chain) to share embroidery trends, machine performance, and customer feedback.
• Maintenance & Organization
  • Perform minor machine repairs, cleaning, and oiling to ensure optimal operation.
  • Coordinate preventative maintenance and third-party servicing as needed.
  • Keep the work area clean and organized.
  • Manage embroidery supplies, storage, and assist with inventory checks.
• Team & Store Support
  • Assist store leadership with non-embroidery tasks, including sales, operations, and café support.

Requirements

• Flexible schedule, with availability to work weekends.
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines.
• Technical proficiency in embroidery software (Wilcom, Pulse, or equivalent).
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills; able to troubleshoot both machine and workflow issues under tight deadlines.
• Bilingual skills are beneficial but not required.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season.

Qualifications

• Positive attitude.
• Proven work ethic and integrity.
• Ability to respond to short term deadlines.
• Detail and quality oriented.
• Desire to excel and grow with FIGS.

Pay

This role's base salary range is between $18/hr and $20/hr. Actual base salary is determined based on a number of factors, including but not limited to relevant skills, qualifications, and years of experience.

About FIGS

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.