Part-Time Educational Technology and Student Support Assistant

About the role

The Part-Time Educational Technology and Student Support Assistant is based within the Student Affairs office at the Medical Education and Research Building, 350 West 14th Street, Indianapolis, Indiana 46202. The role serves as a key resource for supporting medical students while contributing to operational and technology-focused projects, balancing direct student support with project-based work such as data analysis, reporting, process improvement initiatives, and support of educational technologies used across Medical Student Education. This position offers a unique opportunity for someone who enjoys both people-facing work and behind-the-scenes project support.

Responsibilities

• Builds and maintains spreadsheets, Smartsheets (collaborative work management program), and Canvas course documents.
• Offers innovative technology solutions to enhance both business and educational processes.
• Assists with front desk coverage, hospitality needs, customer service, and responding to student questions and concerns, while also managing projects.
• Provides technical support and troubleshooting for educational technology systems, including learning management systems (LMS), active learning classrooms, electronic collaboration tools, and virtual environments.
• Assists the Business Analyst advise faculty and staff on the selection and use of technology tools and platforms to support instructional goals.
• Collaborates with stakeholders to understand technology needs and recommend appropriate solutions.
• Creates documentation and user guides for technology tools, workflows, and systems.
• Collaborates with other team members to innovate and improve existing technology solutions.
• Stays informed about emerging technologies and trends in educational technology.

Requirements

• General knowledge at the high school level (education)
• Experience in educational technology, information technology, computer science, or a related field
• Ability to effectively communicate and operate a computer and other standard office productivity equipment
• Ability to perform sedentary work with periods of moving around an office environment and campus
• Ability to perform essential functions with or without accommodation

Skills

• Strong interest and familiarity with educational technologies and systems
• Proficiency in building and managing Excel spreadsheets, Smartsheets, and Canvas course documents
• Excellent communication skills and ability to interact effectively with faculty, staff, and students
• Problem-solving skills and ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Strong customer-service mindset
• Ability to seamlessly transition between assisting students, supporting events, working with data, and helping implement and maintain educational technology solutions
• Ability to be adaptable and comfortable working in a fast-paced environment where priorities may shift throughout the day
• Strong attention to detail
• Ability to think analytically

Qualifications

• Experience working with student administration systems or learning management systems (LMS)
• Familiarity with active learning methodologies and classroom technologies
• Knowledge of electronic collaboration tools, social networking platforms, electronic conferencing, and virtual environments

Benefits

• Comprehensive