Part-Time Donor Center Technician 1

Job Summary

Ensures Compliance and Customer Service

Maintains compliance with state and federal regulations.

Maintains high level of customer service and positive donor experience.

Cleanliness and Organization

Maintains cleanliness of work area.

Stocks and maintains an orderly work area with sufficient supplies.

Equipment Maintenance and Monitoring

Maintains Donor Center equipment based on Standard Operating Procedures.

Maintains Donor confidentiality.

Maintains complete and accurate record keeping per company’s Standard Operating Procedures.

Troubleshoots machine alarms/alerts and performs QC routinely.

Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.

Ensures donor meets eligibility criteria.

Performs donor vitals evaluation and finger stick for Microhematocrit and Total Protein determination.

Registers applicant donors.

Set-up and prepares equipment and disposable supplies for venipuncture and plasmapheresis procedures.

Disconnects donor after plasmapheresis process.

Maintains proper ratio to ensure donor safety and quality of product.

Operates automated plasmapheresis machines, evaluates machine alarms, and documents exceptions.

Records variance if applicable.

Prepares product and samples for shipments, adhering to Standard Operating Procedures and federal transportation regulations.

Maintains freezer and refrigerator temperatures and reports issues.

Other Job Duties

Performs other job-related tasks, as assigned.

This Is What It Takes

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Bilingual in Spanish preferred (location specific).
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Pay and Benefits

The expected base pay for this position is $17.75 - $23.50 - $29.38.