Donor Center Technician 1

Job Summary

Ensures Compliance and Customer Service

• Maintains compliance with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
• Maintains high level of customer service and positive donor experience

Operational Duties

• Maintains cleanliness of work area
• Stocks and maintains an orderly work area with sufficient supplies
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions
• Monitors donor conditions
• Maintains Donor confidentiality
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures
• Troubleshoots machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures
• Performs donor vitals evaluation per Standard Operations Procedure
• Performs finger stick for Microhematocrit and Total Protein determination
• Registers applicant donors per Standard Operating Procedures
• Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures
• Disconnects donor after plasmapheresis process is completed
• Maintains proper ratio to ensure donor safety and quality of product
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions
• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures
• Handles tested and untested product, as well as product with unsuitable test results
• Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations
• Maintains freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly
• Records variance if applicable

Qualifications

• High school diploma or equivalent (GED) required
• Three (3) months’ experience in clerical or customer service position preferred
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills required
• Ability to speak, read, write (legibly and accurately), and understand English required
• Bilingual in Spanish preferred (location specific)
• Strong customer service skills required
• Strong organizational skills required
• Ability to read, follow, and interpret regulations, instructions and manuals required
• Ability to understand verbal instruction required
• Ability to read numbers on screening equipment and perform basic mathematical calculations required
• Effective communication skills required
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis
• Attendance and punctuality required

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment)
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five (35) pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual
• Ability to use a computer and other office equipment
• Ability to communicate effectively, both verbally and in writing
• Ability to focus and concentrate on tasks for extended periods
• Ability to navigate the office environment safely, including stairs and elevators (if applicable)
• Ability to travel up to 20% via airplane and vehicle (if applicable)