Part-Time Donation Services Associate - Lakeside Store

Pay: $16.45 per hour. Availability to work evenings and weekends is required.

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associate provides excellent and friendly customer service by greeting customers in a timely manner and assisting as needed, which may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for donated items.

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers, sheds, and/or trailers if applicable, following appropriate opening and closing procedures when working at a remote site. Ensures supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become overstocked when working in remote donation center locations.
• Communicates timely when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assists drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Cross-trains in other departments or areas; acts as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Requirements

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Benefits

• This position is eligible for Daily Pay: work today, get paid today through the DailyPay voluntary benefit.
• Part-Time employees in Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• All employees may make pre-tax or post-tax (Roth) contributions to the retirement plan (must be 18 years of age to participate).
• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Continuously (5-8 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Carrying:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Frequently (3-4 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Pushing/Pulling: Frequently (3-4 hours)
• Reaching:
  • Above Shoulder: Frequently (3-4 hours)
  • At Shoulder: Continuously (5-8 hours)
  • Below Shoulder: Continuously (5-8 hours)
• Twisting: Frequently (3-4 hours)
• Bending: Frequently (3-4 hours)
• Kneeling/Crawling: Frequently (3-4 hours)
• Squatting: Frequently (3-4 hours)
• Climbing:
  • Use of legs only (stairs): Occasionally (1-2 hours)
  • Use of arms & legs (ladders): Occasionally (1-2 hours)
• Hearing: Frequently (3-4 hours)
• Vision:
  • Close: Continuously (5-8 hours)
  • Distant: Occasionally (1-2 hours)
  • Depth perception: Frequently (3-4 hours)
• Hands/Fingers:
  • Simple grasping: Continuously (5-8 hours)
  • Fine manipulation: Frequently (3-4 hours)
  • Repetitive movements: Continuously (5-8 hours)
• Walking: Continuously (5-8 hours)
• Standing: Continuously (5-8 hours)
• Sitting: Never
• Speaking: Continuously (5-8 hours)
• Other: Working in various weather conditions/varying temperatures: Continuously (5-8 hours)