Part Time Design Intern

About the role

Joss & Main is a Wayfair specialty retail store located in Burlington, MA - Burlington Mall. This internship offers hands-on experience in retail sales, customer service, and interior design.

Responsibilities

• Observe and eventually provide an authentic, friendly customer experience that exemplifies Joss & Main's commitment to relentless customer focus.
• Leverage your interior design and sales skills to assist Design Advisors in helping customers navigate design projects during in-store appointments and on-site visits.
• Support the preparation of design deliverables like mood boards and floor plans, and lead product sourcing efforts for large projects.
• Learn to utilize customer relationship management (CRM) and design software tools to manage projects and develop customer presentations.
• Gain expertise in fabric & finishes, learning about performance, texture, durability, and market trends using digital and physical swatches.
• Develop professional time management skills by supporting Design Advisors during appointments and sales floor interactions.
• Participate in foundational operational activities as needed, such as bringing new products to the floor, floor sets, replenishment, and substitutions.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Build immediate, authentic rapport with every customer to uncover their unique design needs and provide a personalized shopping experience.
• Drive store revenue by using expert product knowledge to overcome objections and move customers from initial inspiration to a completed purchase.

Requirements

• Currently pursuing a Bachelor’s degree or college diploma in interior design, architectural design, marketing, retail, or a related field (preferred).
• A clear understanding of basic design principles (spatial planning, fabric selection, styles and trends, etc.) is a strong plus.
• A passion for design, excellent customer service, and a drive to learn about achieving sales goals.
• Proficiency in Google Suites and/or Microsoft Office applications is preferred. Exposure to design software such as AutoCAD, SketchUp, or Revit is a bonus.
• Strong organization, self-motivation, communication, and relationship management skills.
• Demonstrated ability and enthusiasm to work within a team sales environment and thrive in a fast-paced environment.
• Ability to work a flexible schedule, which may include some nights, weekends, and holidays.
• Willingness to potentially travel for shadowing in-home consultations, if necessary for learning purposes.

Qualifications

This position is designed for students eager to learn and apply academic knowledge in a real-world setting. No prior experience is required.

Skills

While not required, proficiency in design software tools and product knowledge is preferred.

Benefits

Generous Employee Discount of up to 30%, although discounts will vary by product type.

Pay

The base pay for this position is $24.50 per hour. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Schedule

This is a Part Time role with a maximum of 25 hours/week.