Part-Time Customer Service Representative

About the role

To provide efficient service to customers and applicants for water and sewer service, promptly process applications for water and sewer service, perform efficient clerical work, and assist in other administrative duties. To receive payments for water and sewer accounts and to provide an efficient and accurate accounting for collections. To resolve customers’ complaints and answer inquiries concerning water and sewer billings, payments, and other customer service. To promote and develop with the public an understanding and acceptance of policies through courteous and efficient personal contact. Reports to: Customer Service Supervisor.

Responsibilities

• Prepares to meet customers by 8:00 AM. In preparation, counts working funds in cash drawer.
• Answers telephone, serves as radio operator, and handles personal communication with customers and employees.
• Explains installation procedures to new applicants, interprets policies, reads maps, initiates applications, completes necessary forms, and assigns control numbers for new service and billing.
• Processes water and sewer payments along with other accounts receivable, received in the night depository, in the mail, or in person.
• Handles questions and requests such as printing bills and address changes.
• Monitors collections for accounts that the collector is working; notifies collector immediately when accounts are paid.
• Reconciles record of each day’s receipts with funds collected.
• After closing, counts out working funds and prepares the day’s collections for deposit; makes bank deposit; locks funds in the safe daily.
• Answers billing complaints, in person and on the telephone, doing necessary research and correcting water and sewer bills as necessary.
• Processes requests for water and sewer connects and disconnects, completes all necessary forms, collects appropriate fees and enters data into the computer system.
• Interprets policies to applicants and customers.
• Duties and work schedule may vary to include all facets of the water and sewer operations.
• Checks delinquent account files for any past due accounts before processing requests for service.
• Aids in formulation of the work plan and budget.
• Performs basic janitorial duties when working in Butler or Simpson counties, including emptying waste receptacles, sweeping, m