Part-Time Customer Service Representative

Duties/Responsibilities

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Keeping clients informed of wait times
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Aid in reviewing estimates and clarifying payment options, including processing payments
• Balancing the cash drawer/keeping the daily report up to date
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Aiding in the triage process by escalating client emergencies
• Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot as needed
• Following hospital safety procedures
• Other duties as assigned

Required Skills/Abilities

• Intermediate computer proficiency
• Basic arithmetic skills
• Excellent organizational, time management, and multitasking abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Physical Requirements

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation