Part-Time Customer Service Representative

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 95 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork. Our seasonal employees are so essential to our business that if you are hired for this position, we will provide you with a monthly bonus up to $1,000!

Responsibilities

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
• Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
• Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Qualifications

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Benefits

• Competitive pay with seasonal bonus
• Sick pay
• 401(k) with company match and immediate vesting based on eligibility requirements

For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/.

Pay

$17.40 - $24.00 an hour (dependent on experience). This position may be eligible for overtime pay based on business needs.

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives.