Part Time Customer Service Representative

Position Summary

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

What's in it For You?

• A attractive Compensation package
• Part of an Award-Winning Team
• Convenient, no-pay parking
• Free Company services such as Internet, video, and telephone
• Enjoy discounted services from our affiliate companies!

What You'll Be Doing

• Resolve customer inquiries over the telephone
• Proficient handling of billing inquiries, and video product/streaming troubleshooting
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Understand and be able to communicate video product features and benefits
• Use provided training materials and job tools to resolve customer quickly and accurately
• Maintain meeting or exceeding CSR KPI targets: ATT, ACW, AHT, and FCR
• Maintain meeting or exceeding A360 call quality program targets
• Adhere to and support customer/company account security and privacy protocols
• Additional duties or responsibilities may be assigned as necessary

What You'll Need

• A high school diploma or general education degree (GED)
• Basic computer skills
• Multitasking ability and adequate typing skills
• Experience in customer service, retail, or office environment
• Effective communication skills: friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethics and a high degree of integrity
• Ability to adapt quickly and effectively to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• The ability to work flexible afternoon/evening weekday and/or weekend shifts

About the Role

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.