Part-Time Customer Service

About the role

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging customers, handling merchandise, and providing information and direction.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to world-class customer service and ensure a pleasant shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle customer merchandise returns and complete refund/exchange paperwork.
• Sort returns by category and return to the proper area.
• Sell appropriate hunting and fishing licenses.
• Administer all incentive and reward programs.
• Remain product knowledgeable and aware of advertised sales.
• Maintain a clean, neat, and well-stocked work area.
• Follow all company policies and procedures.
• Assist customers in making buying decisions by:
  • Identifying and evaluating customers' needs.
  • Making product recommendations.
  • Promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• High school diploma or equivalent experience.

Skills

• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, or ramps.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds; occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and vacation.
• Bass Pro Cares Fund.