Part Time Customer Service Associate

About the role

The Part‑Time Customer Service Associate delivers above‑and‑beyond service to drive customer satisfaction and retention while fostering an empowered employee culture. The associate is responsible for first‑contact resolution, handling and resolving customer issues at the counter with the highest level of hospitality and professionalism.

Responsibilities

• Provide first‑contact resolution and manage the overall customer interaction experience within the location.
• Handle and resolve customer issues at the counter promptly and professionally.
• Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating performance actions and decisions related to NPS.
• Analyze NPS results to identify causes and execute plans to improve guest satisfaction.
• Communicate with and assist employees to understand customer needs, offering guidance, feedback, and individual coaching as needed.
• Ensure all corporate policies and procedures are administered and followed by staff.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental‑car experience is a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Strong relationship‑building and leadership abilities.
• Effective problem‑solving and decision‑making skills.

Pay

$16.00 per hour

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees & family.
• Educational reimbursement and discounts.
• Voluntary insurance programs – pet, legal/identity theft, critical illness.
• Perks & discounts – theme park tickets, gym discounts, and more.