Part-Time Customer Service Assistant (Bank CSA) / Req 1146

About the role

Part-Time Customer Service Assistant (CSA) performing a variety of teller and customer service duties. Highly proficient in processing teller transactions and completing basic customer service tasks such as opening routine checking, savings, and certificate of deposit accounts, processing account maintenance, and more. The CSA will sell and service all deposit accounts, handle customer inquiries, and provide prompt problem resolution while adhering to established guidelines, policies, and procedures.

Responsibilities

• Process various teller transactions and routine customer service tasks.
• Identify cross-sell opportunities and recommend appropriate products or solutions to meet customer needs.
• Open basic deposit accounts, assist with electronic banking inquiries, complete account maintenance, and make referrals to other lines of business.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide a high level of service to customers, coworkers, and team members.
• Follow policies, guidelines, and procedures, including security, compliance, and operations.
• Participate in ongoing job-related training programs (e.g., sales, service, compliance, product knowledge).
• Perform additional duties as required.

Requirements

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal, and communication skills.
• Ability to work well with others in a team environment.
• Strong organizational, technical, and computer skills.
• Ability to adapt to change and multitask effectively.
• Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
• Satisfactory product knowledge of banking products and services with the ability for further development.

Schedule

Part-Time – 29 hours per week / Non-exempt / On-Site Only

Benefits

Generous compensation and benefits. For details, visit Partners Bank Careers.

Must already be authorized to work in the United States. Relocation is not provided.