Part Time - Customer Service Ambassador (CSA)

Principal Job Duties

• Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while working with guest.
• Follow communication procedures, guidelines, scripts, and policies
• Promote good customer relations by consistently providing premier customer service with a friendly demeanor, can-do attitude, and willingness to always help.
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Stay current on any airport information that may need to be relayed to customers.
• Respond in a timely manner to all requests received in the email account.
• Other related duties as assigned.
• Complete all required paperwork and reports accurately.
• Keep accurate records and document customer service actions and discussion.

Job Requirements

• Education and Experience:
• A High School Diploma or its equivalency
• Professional experience in customer service
• 1-year customer service experience
• Multi-lingual skills a plus
• Technical Skills:
• Ability to communicate professionally and effectively
• Strong time management and organizational skills
• Computer knowledge and familiarity with Microsoft Windows and the ability to grasp customer service application (with training).
• Great communication skills (verbal and written) with the ability to liaise at multiple levels
• Ability to multi-task and prioritize
• High level of accuracy
• Ability to relate well with others and work in a team environment
• Ability to work under pressure when required
• Physical Requirements:
• Occasional lifting/carrying 25 pounds
• Visual acuity, speech, and hearing
• Hand and eye coordination and manual dexterity necessary to operate office systems and equipment
• Sitting for extended periods to perform essential functions
• Working conditions are inside with limited exposure to high noise levels

Benefits

N/A

Pay

N/A

Schedule

N/A