Part Time Customer Service Advisor

Location: Welshpool Branch

Pay

£17,802 per annum

Schedule

• 25 hours per week
• 09:00 – 14:00 Monday – Friday
• 09:30 - 12:30 Saturday

About the role

At the West Brom, we know solid futures don’t happen overnight. Whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

Responsibilities

• Provide a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handle queries with confidence whether it’s about our products, services, or anything else customers need.
• Support customers looking for their first home or to build up savings with a positive attitude, ready to help.
• Stay up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keep things safe and sound in branch, especially when we’re opening and closing for the day.
• Support our local branches and embed deep roots in our local communities.
• Support our Customer Contact Centre over the phone, on emails or live chat.
• Keep our customers updated on their accounts.

Requirements

• Show up every day with a positive, helpful, and supportive attitude and make a heartfelt impression on our customers.
• Infectious team spirit, ready to collaborate and share ideas.
• Customer-centric with a genuine interest in customers and their needs.
• Calm, clear, and confident communicator who can get their point across and make others feel heard.
• Empathy—put yourself in others’ shoes, listen, understand, and offer support to customers and colleagues.
• Flexibility to step up and help your team and other teams, especially during busy times.
• Tech-savvy—able to use a computer and navigate our systems once trained.
• Previous experience delivering great customer service.
• Curious mindset, ready to learn and grow, open to challenges and developing new skills.

We value a diverse range of skills and experiences here at the West Brom. Even if you don't meet every single requirement but are passionate about the role, we still encourage you to apply.

Benefits

• Holiday starting at 175 hours (25 days) plus bank holidays, growing with your time with us, with the opportunity to buy or sell up to 5 days holiday each year.
• 2 paid volunteering days a year.
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% from us, with matched contributions up to 10.6%.
• Enhanced maternity, paternity, and adoption leave, including paid fertility treatment, neonatal, and pregnancy loss leave.
• Life assurance provided by the Society at 4 times your salary.
• Yearly performance-related pay scheme and pay review.
• Private medical insurance that’s discounted as your tenure grows, with the option to include family members.
• Salary Sacrifice Electric/Hybrid Car Scheme.
• A Perkbox account—giving you 24/7 access to perks, benefits, discounts, wellbeing tools, and more.
• Flexible working options and wellbeing support.