Customer Accounts Advisor (Part Time)

We are Aaron’s, an industry leader in the sales and lease‑to‑own retail industry known for quality brand names and superior customer service. We provide a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits.

About the role

The Customer Accounts Advisor (part‑time) serves as a coach to our customers, driving payment collections and lease agreement renewals while ensuring customers are fully satisfied with their product. The role involves building relationships with customers over the phone and face‑to‑face to move them toward ownership of merchandise.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, appropriately secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Required qualifications

• At least 21 years of age for positions in the United States (18 years in Canada).
• Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
• Ability to be DOT certified, if required in the location (U.S. only).
• Availability to work a schedule varying from 8:00 am to 9:00 pm.
• Ability to lift up to 50 lb unassisted and up to 300 lb with equipment or assistance.

Preferred qualifications

• Retail or customer‑service experience.
• High school diploma, GED or equivalent.
• High energy with the ability to perform all store functions.
• Professional telephone etiquette and appearance.

Skills for success

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Clear explanation of information and handling of difficult conversations.
• Multitasking, organizational, negotiation and persuasion abilities.
• Uphold the Aaron’s brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Pay

Hourly rate ranges from $13.25 to $14.00 per hour, with eligibility for performance‑based incentive pay. On‑Demand Pay through Dayforce Wallet allows employees to request earned wages between paydays.

Schedule

Work hours vary between 8:00 am and 9:00 pm. Stores are open six days per week; employees receive Sundays off plus one additional day off during the week.

Benefits

• On‑Demand Pay (Dayforce Wallet).
• Excellent career advancement opportunities.
• Paid time off, including vacation, sick days and holidays.
• Medical, dental and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) – U.S. only.
• 401(k) plan with company matching – U.S. only.
• Employee Assistance Program – free mental‑health resources, life coaching, etc., for employees and covered family members.
• Employee Purchase Program with exclusive discounts.
• Physical and financial well‑being programs.
• Tuition reimbursement.
• Employee Business Resource Groups.
• Life and disability insurance.
• Paid paternal leave.