Part-Time Customer Retention Representative - PM Shift (Remote)

Primary Duties & Responsibilities

• Answer questions regarding coverage, premium, and other policy information.
• Compose business letters, communicating effectively through written and verbal communication.
• Work independently and make judgment decisions is required.
• Make outbound calls to existing policyholders to collect delinquent premium payments.
• Resell the benefits of our policies and provide excellent customer service.
• Record policyholder information for reporting and transactional purposes.
• Maintain discretion and tact when providing service to customers.

Qualifications

• A high school diploma or equivalent is required.
• Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
• A minimum typing speed of 30 wpm is required.
• Experience in a call center environment is preferred.
• Some insurance and/or sales experience is preferred.
• Excellent verbal and written communication skills.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast-paced environment and work well under pressure.
• Knowledge of life and/or health insurance terminology preferred.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.