Part-time Customer Relations Specialist

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data

Qualifications

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Able to multi-task and prioritize assignments in a team environment

Benefits

• Competitive pay and annual incentive potential
• 401(k) Retirement Savings & Investment Plan with Company Match
• Paid time off including holidays
• Generous employee discounts on products and services

About the Role

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition.