Part-Time Customer Service Specialist

Responsibilities

• Perform Excellent Customer Service
• Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
• Learn each section of the store floor in order to be able to direct customers to the right area to find what they're looking for, by walking them to the product and answering any questions they may have.
• Whenever necessary, locate another staff person with deeper knowledge to help answer any questions.
• Create a lasting impression of warmth, kindness and welcome that ensures our customers return to shop with us.
• Maintain and execute end caps as directed by the merchandising team.
• Create unique product displays around the store as directed, including at registers and in windows.
• Accurately place all products from carts/boxes onto store shelves for sale.
• Pricing products accurately, double checking in ECRS (inventory system).
• Take out trash and recycling
• Sweep and clean sales floor after close
• Handle and sanitize bulk herbs scoops
• Ensure store is neat and organized before leaving for the night
• Help front and face shelves for the morning
• Proactively communicate with the Shift Lead to ensure daily tasks are completed.
• Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
• Ensure that all sections of the store appear neat, clean and organized.
• Provide register (point-of-sale) coverage, handle register transactions with accuracy and maintain a clean and organized register area.

Qualifications

• Knowledge of and/or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and/or Body Care
• Self-motivated
• Friendly and engaging
• Effective communicator
• Enjoys working in teams and collaborating
• Passionate about retail and customer service
• Detail oriented and organized
• Can multi-task and ‘wear many hats’
• Computer-savvy. Competence with point of sale software is a plus.
• Community-oriented and passionate about building a better world
• Is available to work morning, evening and weekend shifts
• Can lift boxes up to 30lbs

Benefits

• Generous discount on CN purchases for all employees
• 100% Paid Medical + Dental Insurance (after 60 days, for full-time staff)
• Paid Time Off (after 1 year, for full-time staff)
• MBTA/Bike Transportation Subsidy
• 401(k) Retirement Plan with employer match (upon eligibility)
• Professional development opportunities including Leadership Training
• Extensive expert-led training on health and wellness
• Field trips to our suppliers + trade shows

Pay

This position pays $16.50 - $18/hr starting wage. All positions receive generous employee discounts on purchases along with other perks. Full Time employees are eligible for medical and dental insurance coverage and PTO after one year.