Part Time Customer Experience Representative - Baton Rouge Metro Airport

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest growing privately owned automotive rental and leasing company in North America. The National/Alamo brand has an exciting opportunity for a part-time Customer Experience Representative (CXR) located at 9430 Jackie Cochran Dr, Baton Rouge, LA 70807-8020 (Baton Rouge Metropolitan Airport).

As a Customer Experience Representative, you will provide superior, friendly, and efficient transactions, offering company-approved services and products to ensure a positive experience for all customers. This role also facilitates the rental process through verification and documentation of driver information for an efficient rental and return experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Offer additional customer assistance, including directions, maps, local area information, and service details.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, branches, and vendors.
• Place outgoing calls for callback management and other miscellaneous tasks as assigned.
• Assess the condition of rental vehicles upon return and notify management of any customer or vehicle problems, as well as required maintenance.
• Continuously build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training.
• Improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous and backup job-related duties as assigned.

Requirements

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions (DUI/DWI) within the past 5 years.
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future.

Schedule

Thursday–Sunday, 4:00 PM–11:00 PM.

Pay

The starting rate of pay for this position is $16.62 per hour, based on a 28-hour workweek.

Benefits

• Paid time off.
• Employee rental car discounts.
• Training and development opportunities.