Customer Experience Representative Palm Springs Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information for an efficient and timely rental and return experience.

Starting pay is $17.00 per hour plus bonuses for a 40-hour work week. This position is located at 3400 E Tahquitz Canyon Way, Palm Springs, CA 92262 at the Palm Springs Airport.

Schedule

Thursday – Monday, 1:00 PM – 10:00 PM

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer or vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training, development opportunities, and company-sponsored classroom training
• Perform miscellaneous and backup job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality

Requirements

• Must be at least 18 years old
• High school diploma or G.E.D. required
• Minimum of 1 year of sales experience
• Valid driver’s license
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future
• Open availability, including the ability to work 40 hours per week on the schedule listed (Thursday – Monday, 1:00 PM – 10:00 PM), apart from religious observances

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development