Part-Time Customer Experience Associate

About the role

The Part-Time Customer Experience Associate will support Origin’s global network of users and Financial Planners, ensuring a seamless and positive experience. This role plays a crucial part in maintaining customer satisfaction and fostering long-lasting relationships.

Responsibilities

• Provide exceptional email, chat, and phone support to our members and planners.
• Nurture long-lasting relationships with customers.
• Ensure adherence to Service Level Agreements (SLAs) for response times and customer satisfaction.
• Proactively identify trends and issues to enhance the user experience.
• Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs.
• Develop a deep understanding of our products to offer informed support and advice.
• Gather customer feedback to inform product improvements and customer experience strategies.

Requirements

• At least 2-3 years of experience in a support or customer-facing role.
• Strong verbal and written communication skills.
• A passion for helping people and a positive, can-do attitude.
• Technical proficiency with SaaS platforms and fintech applications.
• Problem-solving ability to diagnose and resolve customer issues effectively.
• Bachelor's degree or equivalent experience in business, finance, or related fields.

Additional Preferred Requirements

• Experience using systems, specifically Zendesk.
• Experience with start-ups.
• Experience working with contractors.

Eligibility Requirements

Candidates must be legally authorized to work in the United States. Origin does not sponsor visas.