Part Time Customer Experience Associate

About the Role

As a part-time Customer Service Associate, you will interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles such as assisting customers during vehicle returns, processing rentals at the counter, and ensuring a seamless experience for customers exiting the rental car center.

Pay

Hourly rate: $16.50 + commission. On-target earnings potential starts at 2%, including monthly bonus plans. Bonus eligibility: up to 12%.

Benefits

• Employee Assistance Program for employees and family
• Perks and discounts, including theme park tickets, gym discounts, and more

Further program information can be found at HertzBenefits.com.

Responsibilities

• Provide world-class customer service by managing the rental and return process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile and represent Hertz professionally in appearance, language, and behavior.
• Ensure every customer receives a clean and safe vehicle.
• Take ownership of each customer’s service experience by resolving issues promptly.
• Contribute to a collaborative team environment and understand your role in Hertz’s success.
• Utilize company-approved sales and service techniques to identify customer needs and offer optional products.
• Prepare all rental and return documents accurately and completely.
• Qualify customers using company rental requirement guidelines.
• Assist customers with directions, maps, local area information, and service details.
• Review rental parameters, rates, and service charges with customers to ensure clarity.
• Ensure the return date and time on the rental agreement are accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Resolve customer service issues effectively and coordinate customers within the queue to minimize wait times.

Requirements

• Work flexible shifts, including weekends, holidays, and overtime as required.
• Work outdoors in all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple systems while engaging with customers.
• Proficiency in English; fluency in other languages is a plus.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment with varied tasks.
• Strong organizational and time management skills.
• Professionalism and strong interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus with experience in a customer-facing environment.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide, including North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general use vehicle rental companies, with a globally recognized brand.