Part Time Customer Care Representative (27.5 hours)
Overview
Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and management for a multi-bank holding company.
Primary Accountabilities / Responsibilities
- Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
- Answer and route calls to the appropriate person/department that are received through the main line of the bank.
- Meet or exceed customer service standards that are set forth by the department and/or bank.
- Requires discretionary decision-making, interpreting guidelines and bank policies and determination of fee refunds and reversals.
- Receive and resolve questions and problems of routine too more complex in nature.
- Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations’ techniques by telephone, online chat function or email to increase new and expand existing customer accounts.
- Provide guidance to all bank employees including management in making decisions in the best interest of the bank and the customer.
- Maintain a high degree of operational knowledge of all Bank products and services, deposit account regulations, transaction procedures and corresponding technology.
- Document all calls in the call tracking system with appropriate comments to keep management apprised of call activity.
- Identify and escalate priority issues to management.
Position Requirements
- High School diploma.
- 1-2 years of bank experience.
- Knowledge and understanding of the Bank’s retail products.
- Good customer service and organizational skills.
- Attention to detail and ability to rotate a wide variety of duties.
- Able to use various office equipment, including PC’s.
- May be required to work extended hours or weekend.
Benefits
Comprehensive benefits package available.
Pay
Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Schedule
Monday: 12pm- 5:30pm
Tuesday: 12pm- 5:30pm
Thursday: 12pm- 5:30pm
Friday: 12pm- 5:30pm
Saturday: 7:45am- 12pm
Qualifications
None specified.
Skills
Good customer service and organizational skills, attention to detail, ability to rotate a wide variety of duties, use of various office equipment, including PC’s.
Benefits
Comprehensive benefits package available.
Pay
Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Schedule
Monday: 12pm- 5:30pm
Tuesday: 12pm- 5:30pm
Thursday: 12pm- 5:30pm
Friday: 12pm- 5:30pm
Saturday: 7:45am- 12pm
Qualifications
None specified.
Skills
Good customer service and organizational skills, attention to detail, ability to rotate a wide variety of duties, use of various office equipment, including PC’s.