Customer Service Representative- Part Time

About the role

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, including answering phone calls politely and assisting with questions or concerns.
• Take informational calls and conduct tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Requirements

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Customer service mindset: exceeds customers’ wants and needs.
• Active listening, empathy, and collaborative problem solving.
• Problem‑solving ability: recognize, analyze, propose alternatives, and seek assistance when needed.
• Diplomacy: tactful interactions with appropriate behavior and language.
• Clear communication of questions, concerns, or issues to a supervisor in a timely manner.
• Physical demands: standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; ability to lift up to 50 lb less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short‑Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement opportunities

Employees at a franchise location are employed by the franchisee, not by PFHQ (the franchisor). Each franchisee is responsible for ensuring compliance with local, state, and federal law.