Part-Time Curator

About the role

As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other. It starts with you reviewing a doctors' recommendation and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Work environment: professional office environment, routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical demands: regularly required to speak and hear; frequently required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms; ability to work on iPad, laptop or desktop for extended periods reading, reviewing and analyzing information and providing recommendations and summaries to patients; must be able to effectively communicate verbally and in writing; occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds; regular and predictable attendance essential.

Responsibilities

• Provide exceptional customer service while meeting and/or exceed sales goals.
• Increase dispensary, team and personal sales over a given continuum.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Use available resources efficiently to assess the customer's health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator.
• Conduct inventory count and sales reports.
• Record details of each customer interaction and any actions taken.
• Follow up on all customer issues requiring additional research.
• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, General Manager and/or Customer Service Manager regarding status of issues, as applicable.

Requirements

• Minimum of an Associate degree.
• One+ years sales experience.
• Per state law, must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Must be able to pass drug screen.

Qualifications

• Previous experience with customer service desired.
• Sales experience.
• Working knowledge of MS Office.

Skills

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem‑solving, time management, discretion and confidentiality are essential attributes.
• Ability to build good relationships.
• Frequent contact with people, either face to face, by telephone or email.
• Teamwork – collaborating with others to improve overall standards of work and service.
• Excellent written and verbal communication skills.
• Ability to prioritize and integrate a proactive approach to assignments.
• Sales skills.

Schedule

This position regularly requires long hours and frequent weekend work.