Part Time CSR/Dispatcher for Plumbing Company

About the role

A leader in the Plumbing and Sewer/Drain Industry is seeking a Dispatcher/CSR to join our established team. This is an exceptional opportunity to be part of a stable company with a solid record of growth and top performance. This position plays a key role in coordinating schedules, communicating with customers, and supporting daily office operations. This position is part-time approximately 15-20 hours per week. Set work hours will be discussed in the interview. Saturday shift is mandatory. Office experience is an asset but not required. Previous dispatching experience is preferred, but not necessary. We are willing to train the ideal candidate who brings a positive attitude and desire to learn.

Responsibilities

• Receive incoming calls in professional and courteous manner
• Enter call details into Service Titan
• Prioritize and coordinate the scheduling of services
• Dispatch technicians to assigned jobs and locations
• Close out jobs with information given by technician
• Coordinate delays in schedule with customers and service technicians
• Listen to customers questions and concerns and provide answers or responses
• Assist with general office duties and administrative tasks

Requirements

• Must be able to work in a fast-paced environment
• Minimum two years admin experience is preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Saturday shift mandatory

Benefits

• On the job training
• Supportive team environment
• Free food & snacks

Pay

Competitive salary

Schedule

• Part-time approximately 15-20 hours per week
• Set work hours will be discussed in the interview
• Saturday shift mandatory
• Flexible schedule