Part Time CSR

About the role

This position is ideal for a dependable individual who enjoys helping customers, thrives in a fast-paced office environment, and is willing to provide additional support when needed to ensure excellent customer service. We are seeking a reliable, customer-focused Part-Time Customer Service Representative (CSR) to support our front office operations. This position serves as a backup to the primary CSR and plays a critical role in ensuring excellent customer service and seamless office communication.

Schedule

Monday through Friday, 6:00 AM to 10:00 AM, with the possibility of working a full day when needed.

Responsibilities

• Answer and manage incoming telephone calls in a professional and courteous manner.
• Assist customers and direct calls or inquiries to the appropriate department or team member.
• Provide basic information regarding company services, policies, and procedures.
• Greet and assist customers, vendors, and visitors.
• Create, process, and distribute invoices for four company locations accurately and timely.
• Maintain customer records and office documentation.
• Monitor and respond to customer inquiries promptly.
• Support administrative and office functions as needed.
• Coordinate with management and staff to ensure smooth daily operations.
• Serve as backup coverage and work additional hours when needed.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous customer service, receptionist, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn company software and invoicing systems.
• Dependable attendance and punctuality are essential.
• Flexible availability and willingness to work a full day when needed to provide coverage and support daily operations.
• Ability to work independently and as part of a team.

Preferred Skills

• Experience with invoicing, billing, or accounting support.
• Experience working in a multi-location business environment.
• Strong problem-solving and customer service skills.

Pay

$22–$22 hourly wage.