(Part-Time Contract) Community and Member Advocacy Manager

About the role

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top‑tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives.

We're looking for a part‑time contract Community and Member Advocacy Manager to help grow Virta's member engagement through a few key projects. This role is ideal for someone who genuinely enjoys building relationships, bringing people together, and creating meaningful experiences that strengthen our Virta member community. You'll work directly with members and member ambassadors to coordinate local events, support community‑building efforts on social media, and help transform participating members into long‑term Virta advocates. Throughout the process, you will also help identify compelling member stories that can support the communications and marketing teams. This is a highly collaborative role for someone who is energized by connecting with people and thrives in a fast‑moving environment.

As a remote‑first company, our team is spread across various locations with office hubs in Denver and San Francisco. You will be expected to follow Virta's security and privacy procedures to ensure patient information remains strictly confidential, including HIPAA‑governed data, and will receive security and privacy training.

Responsibilities

• Member Meet‑up Program
  • Help recruit, onboard, and support Virta members who want to organize a local meet‑up.
  • Coordinate outreach campaigns, event communications, RSVP management, and follow‑up.
  • Maintain organized documentation, program trackers, event calendars, waivers, and contact lists.
  • Serve as a primary point of contact for highly engaged members.
  • Continuously evaluate the program and recommend improvements that increase efficiency, member participation, and scalability.
• Member Community Management
  • Monitor comments and direct messages across Virta’s social channels (Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok).
  • Respond to member questions and conversations in a warm, thoughtful, and on‑brand voice.
  • Escalate member support issues using Virta’s community care process.
  • Track social care cases and ensure they are resolved.
  • Share recurring member feedback, questions, and trends with the Communications and Member teams.
  • Follow community guidelines and privacy standards, moving conversations to private support channels when needed.
• Member Stories & Advocacy
  • Identify members with compelling health journeys who may be a fit for Virta’s ongoing marketing initiatives.
  • Coordinate outreach, storytelling intake, marketing waivers, and approvals directly with members.
  • Help maintain an internal, searchable library of member stories and testimonial assets.
  • Track member permissions, waivers, story status, and approved usage across internal Virta teams.
  • Proactively follow up with promising member advocates and help nurture long‑term relationships beyond a single campaign or story request.
• Contract Deliverables
  • Activate 15 new Virta Ambassadors and launch Virta Member Meet‑ups in 10 new priority markets.
  • Increase meaningful community engagement (comments, replies, and conversations) by supporting timely, thoughtful interactions across channels.
  • Identify and activate ~25+ new members for cross‑