Part-Time Community Hub Lead

About the role

FIGS is looking for a Part-Time Community Hub Lead (Key Holder). In this role, you will serve as the face of FIGS' Century City store location. You will provide FIGS' customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS' Store Manager.

What You'll Do

Customer Experience

• Welcome and engage customers in meaningful conversations about FIGS' brand and mission.
• Educate customers on products, highlighting fabric, fit, and function.
• Assist customers with finding the right style, size, and color, suggesting complementary products.
• Anticipate customer needs and deliver an exceptional FIGS experience.
• Support all cash wrap activities (purchases, returns, exchanges).

Store Operations

• Assist with opening and closing the store.
• Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
• Participate in inventory management—from cycle counts to sharing replenishment insights.
• Track sales to ensure daily goals are met.
• Support planning and execution of in-store events and initiatives.

Leadership & Oversight

• Team Support: Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
• Operational Oversight: Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Safety & Security: Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
• Reporting & Communication: Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.

Qualifications

• 2+ years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Excellent interpersonal and communication skills.
• Fluency in English required; conversational Spanish a plus.
• Basic retail math and computer skills; Shopify POS experience a plus.
• Attention to detail and problem-solving in a fast-paced environment.
• All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• Knows how to have fun and boost positive vibes.
• Comfortable in a fast-paced, ever changing environment.
• Embodies FIGS brand ethos through and through.

Pay Range

At FIGS, your hourly rate is one part of your total compensation package. This role's hourly rate is between $20 and $24. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.