Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight)

Responsibilities

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

Requirements

• A high school graduate or possess a GED
• Customer-service oriented: friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
• An excellent written and verbal communicator: conveys information to internal stakeholders in phone calls and direct messenger
• Organized: juggling and making progress on multiple tasks simultaneously
• Self-sufficient: gets things done, learns what you don’t know, and makes quick decisions independently, as circumstances require
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends and understand that your schedule may shift as customer needs change over time
• Willing to work during significant holidays: understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
• Willing to be vendor credentialed: obtain vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps

Qualifications

• Extraverted: can strike up a conversation with anyone and everyone loves your presence
• Responsive and responsible: commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote
• Results-oriented: happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
• Passionate and clear-eyed when it comes to robots: understand the gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

Benefits

• Equal opportunity employer

Pay

$20/hr

Schedule

Part-time, entry-level role working 3, 8-hour shifts per week for the 9pm - 5am ET shift.