Part-time Client Support Specialist (Oconee)

About the Role

The Client Support Specialist (CSS) is a key member of the Shelter Operations and Client Support Team, responsible for providing trauma-informed support and promoting structure and community living within the shelter environment. This is a part-time, hourly, non-exempt position reporting to the Lead Client Support Specialist.

Responsibilities

• Client Support & Community Living Engagement:
  • Carry a caseload of assigned clients, offering consistent support focused on shelter engagement, community living expectations, and emotional well-being.
  • Provide regular check-ins, structure reminders, and behavioral guidance for shared space use, boundaries, and routines.
  • Support clients in adjusting to the shelter environment through emotional presence, structure reinforcement, and clear communication.
  • Refer clients to the Advocacy Team for advocacy-related needs.
  • Document all support interactions accurately and promptly.
  • Observe and report emerging client patterns related to communal living, safety, or emotional regulation.
  • Maintain awareness of assigned clients’ shelter experience and follow up on behavioral concerns, emotional needs, or program engagement.
  • Collaborate with supervisors to adjust support strategies as needed.
  • Process new arrivals by completing initial documentation, reviewing expectations, and assisting with orientation.
  • Participate in room preparation and initial walkthroughs to ensure space readiness.
• Documentation & Communication:
  • Document client interactions, incidents, and shelter concerns using agency-approved systems.
  • Report emerging patterns, concerns, or follow-up needs to leadership.
  • Respond to helpline calls following agency procedures and trauma-informed practices.
  • Ensure timely and accurate completion of assigned tasks and documentation.
• Shelter Operations Support:
  • Conduct routine shelter walk-throughs to maintain staff presence and observe safety, emotional, or environmental concerns.
  • Assist with room setup, restocking supplies, and assigned cleaning checks.
  • Monitor doors and gates during shifts to ensure safety and secure access.
  • Participate in client engagement activities such as Fun Nights and shelter decorations.
  • Dispense over-the-counter (OTC) medications and personal care items as requested.
• Team Collaboration:
  • Collaborate with team members to ensure consistent support and smooth shelter operations.
  • Participate in team check-ins, walk-throughs, trainings, and shift communication.
  • Assist with shadow training for new team members.
  • Maintain regular communication with supervisors to report concerns and ensure alignment with shelter standards.
• Additional Responsibilities:
  • Attend required staff meetings, supervision sessions, and trainings.
  • Participate in onboarding and professional development to strengthen trauma-informed practices.
  • Represent and support the mission and vision of Safe Harbor in all interactions.
  • Complete other duties as assigned to support a safe and structured shelter environment.

Qualifications

• 1–2 years of experience in shelter, residential, or communal living environments preferred.
• Familiarity with trauma-informed care and structured support approaches.
• Strong communication, documentation, and follow-through skills.
• Computer literacy, including proficiency in client databases and Microsoft Office (Outlook, Word, Excel, Teams).
• High school diploma or GED required.
• Valid driver’s license and reliable transportation.

Work Environment & Physical Requirements

• Based in a residential shelter setting with active client engagement.
• Requires walking, standing, climbing stairs, and light lifting.
• Must maintain emotional composure in high-stress or crisis situations.
• Follows safety, documentation, and confidentiality policies.