Part Time Client Service Representative

Key Responsibilities

• Greet clients and their pets warmly upon arrival and assist with check-in procedures
• Answer multi-line phone system; schedule appointments, answer questions, and direct calls appropriately
• Maintain accurate patient and client records using veterinary management software (e.g. Avimark)
• Process payments and handle cash and credit card
• Communicate with clients about upcoming appointments, reminders, and follow-ups
• Cook with clients and their pets warmly upon arrival and assist with check-in procedures
• Maintain a clean and organized front desk and waiting area
• Handle emergency calls calmly and efficiently, following clinic protocols
• Aid with light administrative tasks such as filing, scanning, and email correspondence

Qualifications

• A high school diploma or equivalent required
• Previous experience in a veterinary, medical, or customer service setting preferred
• Proficiency with computers and experience using scheduling or veterinary software (e.g., AVImark,) is a plus
• Strong interpersonal and communication skills
• Ability to handle sensitive or emotional situations with empathy and professionalism
• Detail-oriented with strong organizational and multitasking skills
• Comfortable working around animals of all sizes and temperaments

Working Conditions

• Fast-paced clinic environment
• May require evening, weekend, or holiday hours depending on clinic schedule

Benefits

• Employee discounts on veterinary services
• S supportive and team-oriented work environment
• Scrub allowance after 90 days

To Apply

Please submit your resume and a brief description highlighting your experience and interest in veterinary medicine to info@pethavenvet.com.