Part Time Client Care Coordinator - Furry Fellas Pet Service

About the role

Ideal candidate is able to excel in a busy fast paced remote office setting and has a quiet space to work without distractions. Opportunity for growth into full time as well as advancement in the company for the right individual.

Schedule

• Part-time, work from home
• Shifts vary by week; schedule goes out a month at a time so you can plan ahead
• Must be flexible to work day shifts, evening shifts, and every other weekend
• Hours range: 9-1pm/9-2pm, 1:30-6pm/2:30-6pm, and 6-9pm/7-9pm
• Every other weekend required (Sat/Sun)
• Occasional holiday check-ins required (split among all CCCs, including Christmas); check-ins are flexible and can be done anywhere with internet/phone connection to monitor for client and staff emergencies

Responsibilities

• Scheduling reservations and arranging pet care coverage
• Answering clients and staff questions via email and phone
• Keeping client management system and cloud drive docs up to date at all times
• Sending invoices
• Entering in credit/debit/PayPal payments
• Keeping inbox up to date
• Keeping things organized, detailed and up to date at all times

Compensation

• $16+ per hour based on experience, flexibility and testing results
• Training rate: $15/hour
• Once able to work on your own efficiently, rate increases gradually according to capabilities/performance
• Yearly pay increases
• Continuing Education and Certificate programs
• Birthday/Holiday and Referral Bonuses

Qualifications

• At least 6 months–1 year prior experience working or volunteering with animals preferred
• Bachelor's degree preferred; Associate will be considered
• Strong verbal and written communication skills
• Extremely reliable
• Ability to work well independently, prioritize, strong attention to detail and organizational skills necessary
• Ability to pick up things quickly
• Cellphone (Android or iPhone)
• Up to date laptop and high speed internet
• A quiet place in your home where you can work without disruptions (home office)
• Android cell phone or iPhone for logging into our phone system via app and texting manager
• Prior experience working in a busy office setting / receptionist / admin assistant / pet reservation coordinator preferred — veterinary receptionists and pet reservation specialists are encouraged to apply

Location

Must be located in RI, MA. Will consider FL.