Part-Time Pet Care Assistant

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About the role

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, ensuring this is delivered in a happy, welcoming, friendly, and efficient manner that encourages clients to return and refer others.

Responsibilities

• Prepare the treatment room for examinations and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides) for the veterinarian and/or veterinary technician.
• Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance with the position.
• Provide client education on preventive care, Optimum Wellness Plans, and the basic status of hospitalized pets.
• Support the Client Services Coordinator staff as needed.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor and ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets to treat dermatological conditions when advised by the veterinarian or veterinary technician.
• Clean the surgical suite and instruments.
• Maintain hospital cleanliness, including laundry, dishes, mopping, cage cleaning, trash removal, and instrument cleaning as outlined by hospital protocols.
• Perform other job duties as assigned.

Requirements

• Ability to multitask—manage multiple tasks simultaneously under distracting conditions without loss of accuracy or frustration.
• Strong communication skills: fluent English (reading, writing, speaking) with appropriate grammar, style, and vocabulary; correct spelling of common and job-specific terms.
• Organizational ability: systematic approach to assignments, excelling in turning chaos into order.
• Problem-solving skills: strong ability to identify, analyze, and solve problems, translating them into practical solutions.
• Client service skills: ensures the team provides attentive, courteous, and informative service; gains satisfaction from delivering great service.
• Intellectual ability: accurately follows oral, written, or diagram instructions and can provide directions.
• Mathematical ability: ability to add, subtract, multiply, divide, compute rates, ratios, and percentages, and convert units of measurement.
• Computer skills: comfortable using computers and specialized software (e.g., Microsoft Word, Excel, Access, Outlook).

Qualifications

• High School Diploma preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required; customer service experience preferred.

Skills & Attributes

• Initiative: willingness to find solutions, present options, and take on additional responsibilities.
• Integrity: adherence to Banfield Pet Hospitals’ values, ethics, honesty, discretion, and sound judgment.
• Cooperativeness: willingness to collaborate, share information, and compromise.
• Flexibility: openness to changing situations and willingness to perform all assigned tasks.
• Independence: ability to perform tasks without supervision when appropriate.
• Tolerance for Stress / Resiliency: maintains a positive outlook, rebounds quickly from frustrations, and stays composed in stressful situations.

Working Conditions

• Ability to work at a computer for long periods.
• Confidence around pets (e.g., dogs, cats, birds, reptiles).
• Work volume may require more than 40 hours per week, including weekends and evenings.
• Requires mental processes for reasoning, memory, mathematics, and language (reading, writing, speaking English).
• Moderately high noise levels in the work environment.
• Sufficient ambulatory skills to perform duties, including standing, walking, stooping, kneeling, crouching, and climbing.
• Ability to lift, carry, or move up to 50 pounds.
• Good hand-eye coordination, arm-hand-finger dexterity, and visual acuity for keyboard and equipment operation.
• Specific vision abilities: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Routine exposure to pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Pay

The pay range for this role is $15.00 - $16.91 per hour, with the specific rate determined based on the candidate’s experience, skill level, education, and location or applicable minimum wage laws.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Retirement: Generous 401(k) and Roth plans with company match.
• Student Debt Relief Program: Best-in-class program for full-time DVMs.
• Paid Time Off & Holidays: Paid time off and holidays.
• Mental Health & Wellbeing: Top-tier resources, including free coaching and counseling sessions.
• Life Insurance: Company-paid associate life insurance with optional supplemental coverage.
• Disability: Company-paid short- and long-term disability.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Account (HSA): Tax-advantaged account for medical expenses.
• Parental Leave: Paid leave for birth and adoption.
• Continuing Education Allowance: Financial assistance for eligible positions.
• Backup Care & Family Support: Resources for child and elder care.
• Fertility & Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Program to stay active and healthy.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable coverage for a wide range of legal needs.
• Identity Protection: Alerts for suspicious activity and support if information is stolen.
• Commuter Benefits: Convenient and cost-effective commuting options.
• Pet Care: Three free Optimum Wellness Plans for pets.
• Exclusive Discounts: Savings on a variety of products and services.

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefit programs (Student Debt Program available for full-time DVMs only); part-time associates are eligible for benefits marked with an asterisk (*).