Part Time Client Associate

About the role

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life, working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Technical Competencies

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Requirements

• Minimum 1-year experience in a client services related capacity

Physical Requirements / Work Environment

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours