Part Time Client Associate

About the role

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world.

The Supervisor is responsible for managing and maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line
• Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
• Participate in and assist with the creation of store event and CRM activities that reward repeat business in a focused, efficient, and approachable manner
• Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
• Provide mentorship to part-time and seasonal client associates

Requirements

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Experience with back office operations management, visual merchandising, and recruitment/training
• Strong written and verbal communication skills
• Ability to manage and mentor a team
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to make decisions independently or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings, and holidays

Qualifications

• Bachelor’s Degree in Business or related field preferred
• 1-3 years’ experience in retail store management
• 2 years’ experience in a client services related capacity

Physical Requirements / Work Environment

• Work is performed in a designated professional office workstation and environment
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software