Part Time Client Associate

About the role

TravisMathew is a premium apparel brand inspired by the sun, surf, and sand of Southern California. We bridge the gap between performance and lifestyle, offering clothes for real life through premium wholesalers, e-commerce, and retail stores worldwide. As a Client Associate, you will maintain the in-store sales and service experience while promoting a sales culture to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line.
• Participate in store events, marketing initiatives, and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open, and inviting environment for all in-store guests.
• Promote a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Requirements

• Minimum 1-year experience in a client services related capacity.
• Proficient in Microsoft Applications and point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently or escalate when applicable.
• Ability to work non-traditional hours, including weekends, evenings, and holidays.

Physical Requirements

• Work is performed in a retail environment/store.
• Requires walking, sitting, standing, bending, reaching, and moving continually during working hours.

Pay

$16.80 - $18.50 USD hourly.