Part-Time Client Advisor, Short Hills

About the role

Join a dynamic team where every day feels like a holiday. As a Client Advisor at Vilebrequin, you are at the core of our brand, safeguarding growth and longevity by cultivating and strengthening client relationships. You will embody the Vilebrequin brand mindset daily, engaging clients through storytelling and creating enthusiasm for our collections. This role transforms customer visits into memorable luxury shopping experiences. The position is onsite and reports to the Store Manager.

Responsibilities

• Create a welcoming environment by immediately greeting customers and proactively offering assistance.
• Provide dynamic service, asking questions to identify customer needs and guide them effectively.
• Be knowledgeable of store layout, merchandise assortment, and direct customers appropriately.
• Foster a fun, encouraging, and energetic customer environment through collaboration.
• Elevate the shopping experience by consistently achieving personal and store sales goals using Vilebrequin’s selling ceremony (WE SELL SUN: first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince).
• Deliver luxury clienteling for an exceptional in-store and digital customer experience.
• Study and communicate collection details while assisting clients.
• Maintain an up-to-date customer wish list and notify clients when products arrive.
• Exceed individual KPI targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom.
• Adhere to all corporate customer service and operational policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Support store operations, including processing deliveries, merchandising, maintaining visual standards, and executing correct POS processes.
• Safeguard company property, including key holding, and maintain cleanliness and organization.
• Responsible for opening and closing the store.
• Demonstrate high energy and multitasking ability in a fast-paced environment.
• Resolve customer concerns quickly and with limited supervision.

Requirements

• High School Diploma or equivalent required.
• 2-3 years of experience in a customer-facing sales role, preferably in luxury or hospitality.
• Desire to work in a retail sales environment with a passion for luxury products and design.
• Entrepreneurial spirit with a professional, welcoming character.
• Client-oriented mindset with a commitment to exceptional service quality ("go the extra mile" spirit).
• Excellent communication and strong attention to detail.
• "Win together" mentality with the ability to work autonomously.
• Strong problem-solving and organizational skills with follow-through.
• Technologically savvy.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Foreign language skills are a plus.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.
• Frequent bending, stooping, and kneeling.
• Occasional climbing of ladders.
• Routine standing for up to 8 hours per shift.

Benefits

• Generous employee discount.
• 401k plan with employer contribution.
• Weekly sales bonus structure.
• Tax-free commuter benefits.
• Employee referral program.