Part-Time Care Agent - GA

About the role

The Ibotta Care Agents offer world-class, awesome support for all Ibotta users. The position is part-time, remote, and offers a competitive compensation of $13.50/hour (with potential for increases based on performance and tenure). The location is based in Georgia, with flexible hours of up to 25 hours per week, Monday through Saturday, 7:00am–5:00pm MST (9:00am-7:00pm EST), with Saturday availability required. Training is provided Monday through Thursday, 8:00am–2:00pm MST (remote).

Responsibilities

• Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere
• Provide excellent customer service to Ibotta Savers via email tickets
• Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
• Problem solve by reviewing Ibotta systems and customer accounts
• Work on special projects for leadership teams as needed
• Be an advocate for our savers

Requirements

• Previous experience providing world-class customer service
• Ability to work remotely, previous remote work experience a plus
• Fast, organized, and detail-oriented
• "Can do" attitude with a drive to thrive in a fast-paced environment
• Tech-savvy, with a knowledge of Android and Apple
• Good interpersonal skills and effective verbal and written communication skills
• Strong problem-solving skills

Qualifications

• Must be 18 or older to be eligible for this position

Skills

• Customer service skills
• Problem-solving skills
• Technical proficiency (Android, Apple)

Benefits

• Flexible schedule
• Competitive compensation ($13.50/hour, with potential for increases)
• Part-time, remote work option

Pay

$13.50/hour (eligible for increases in pay based on performance and tenure)

Schedule

Up to 25 hours/week, Monday–Saturday, 7:00am–5:00pm MST (9:00am-7:00pm EST), with Saturday availability required

Equipment

Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone

About Ibotta

Built in Denver, CO, Ibotta is a free mobile shopping app that gives users cash back on groceries and more. The company has delivered over $1B in cumulative cash rewards to its Savers and has become the first mobile consumer technology company in Colorado to achieve $1B in valuation. Ibotta is an Equal Opportunity Employer.