Part-Time Call Center - PAT Member Service Representative I - NE Philadelphia

About the role

American Heritage Credit Union, a $5 billion Credit Union, has immediate openings available in our Contact Center for Part-Time PAT Member Service Representative. This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities

• Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine / Interactive Teller Machine)
• Identifies cross-sell opportunities and cross-sells services to members
• Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers
• Perform account review
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/financial needs of the member

Qualifications

• Must have prior Cash Handling experience
• Customer Service experience required
• Previous Credit Union/Banking experience a plus

Schedule

• Monday–Friday: 8:00 a.m. to 7:00 p.m.
• Saturday: 9:00 a.m. to 3:00 p.m.
• This position requires regular weekly Saturday coverage unless there is a special occasion and time off is approved by management

Benefits

• Competitive salary
• Outstanding benefits package
• 401(k) with a generous company match
• Friendly, progressive & environmentally friendly work environment