Part-Time Call Center

OTHR$19.7/hrPart-time

Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues.
Uses active listening skills to identify and address/resolve member needs and cross-sell products and services to deepen member relationships.
Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.

Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU’s services, eligibility requirements, and account options.
Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.

Reviews account data to understand and resolve members concerns.
Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed.
Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.

Collections and inputs required information for loan applications and ensures all accompanying notes and details are documented.
Notes member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.

Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

A high school diploma or GED;
Either of the following experience within a fast-paced customer service environment: 1 year of experience within financial services, or 2 years of experience within a call center with sales or production goals;
Suggestive selling and business solicitation experience in a financial institution preferred.

Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
Occasionally required to travel throughout MSGCU's service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery.
Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Competitive salaries are just the starting point for MSGCU team members.
We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
Base hourly pay begins at $19.70 / hour.
Team members in this role are eligible to earn incentives as part of our variable compensation plan.
If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k).
You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date).

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