Part-Time Call Center Agent

Role and Responsibilities

The Call Center Agent plays a key role in maintaining a high level of internal customer satisfaction by managing store orders, addressing inquiries, resolving complaints, troubleshooting issues, and providing relevant information.

• Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
• Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
• Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
• Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
• Print warehouse labels and signage as required, ensuring accuracy and proper handling.
• Log and route all incoming calls, documenting relevant information for reference and follow-up.

Minimum Qualifications

• Strong verbal and written communication skills, with the ability to effectively convey information.
• Proficient in computer systems and software.
• High level of attention to detail, ensuring accuracy in all interactions and tasks.
• Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.