Call Center Agent Part Time

What You’ll Do

• Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients.
• Utilize skills of tact, compassion, and confidentiality in a professional manner.
• Manage calls from patients requiring medical care and provide / gather information needed.
• Create, update, and access confidential patients’ data in EMR with a high level of confidentiality and accuracy.
• Facilitate the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
• Observe telephone flow; offer or request assistance as needed.
• Communicate with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
• All other duties as assigned by the manager.

Qualifications

• A great communicator with a friendly, professional phone presence.
• Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
• A team player who thrives in a supportive, fast-paced environment.
• Previous experience with call centers and healthcare services a plus.
• Experience with electronic medical records (EMR/EHR) preferred.
• A High School Diploma or Equivalent required.

What We Offer

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive Compensation.
• Generous PTO.
• Benefits package: health, dental, vision, 401(k), etc.

About the Role

The remote work arrangement is subject to review based on ongoing performance, business requirements, and operational efficiency. Should performance fall consistently below expectations, a review process may be initiated which could result in a change to the work arrangement, potentially requiring regular presence at one of our physical office locations.