Part - Time Café Ambassador - Uptown Dallas

About the Role

As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You’ll move throughout the Café, bridging the gap between digital innovation and human connection, acting as a high‑end service specialist and guide to digital banking, building community and bringing Capital One’s mission to life in a vibrant, modern community hub.

Responsibilities

• Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop (banking guide, not a barista).
• Share the value of Capital One’s products and services through genuine conversation, focusing on guest experience without traditional sales goals or high‑pressure tactics.
• Guide customers through the digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Host and support local events that promote financial health, acting as a brand steward within Capital One’s established programs and community partnerships.
• Advocate for customers, problem‑solve, and own issue resolution in alignment with compliance and regulatory requirements, including handling complaints and de‑escalation.
• Foster a supportive, inclusive environment where every guest feels welcome; be a team player with strong attention to detail, positive attitude, flexibility, and adaptability.
• Stay agile and engaged: move throughout the Café to connect with the community and support the flow of the guest experience.
• Support surrounding Cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region.

Requirements

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer‑service experience.
• Preferred: Associate’s degree; 2+ years of banking experience; 2+ years of retail or customer‑facing experience; proficiency in G‑Suite; strong written and oral communication skills.
• Ability to lift up to 25 pounds and stand/move for extended periods.
• Regular and consistent attendance.

Benefits

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back‑up Child or Elder Care.
• Signature Threads line apparel.
• Custom beverage while working.
• Additional perks as described.

Pay

Dallas, TX: $47,840 – $55,016 annual salary for full‑time Café Ambassador candidates. Salaries for part‑time roles are prorated based on the agreed number of hours.

Schedule

Flexible schedule required, including nights, weekends, and holidays, with hours and days subject to change. Reasonable notice provided for permanent schedule changes; ability to adapt to business‑driven adjustments is required. Attendance at required training sessions may occur on a schedule differing from the primary shift.