Part Time Bridal Sales

David's Bridal · Dublin, OH · 3 days ago

Business Development$13.2–$17.88/hrPart-time

About the role

The Stylist at David’s Bridal is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience with all customers. This role requires excellent customer service skills, the ability to manage multiple customers simultaneously, and a strong understanding of the David’s Bridal brand and products.

Responsibilities

Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely adapting style to suit customers.
Use all systems to manage customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
Use iPad tools to research and enthusiastically communicate this information to the customer.
Proactively address customer concerns with confidence, knowing when to escalate and partner with leadership team.
Prepare for customer appointments by reviewing the customer profiles, favorites, and preparing a fitting room.
BUILD A RELATIONSHIP BY WELCOMING CUSTOMERS TO THE STORE, ASKING QUESTIONS AND LISTENING TO UNDERSTAND CUSTOMER EXPECTATIONS AND NEEDS (EMOTIONAL AND PRACTICAL).
STRIVE TO IDENTIFY THE PERFECT GOWN/DRESS IN THE CUSTOMER’S FIRST THREE TRY-OFFS.
REVIEW TIMELINE CALENDAR AND SET FUTURE APPOINTMENTS ALIGNING TO CUSTOMER NEEDS; FOLLOW UP WITH CUSTOMERS TO REMIND/SET FUTURE SALES.
PROMOTE ALL ALTERATIONS SERVICES AND PERSONALIZATION OPTIONS. PARTNER WITH ALTERATIONS SPECIALISTS TO SET UP APPOINTMENTS TO PERSONALIZE AND FIT GOWNS/DRESSES.
AID STORE TEAM IN ACHIEVING A GOAL OF 80% CONVERSION OF BRIDES SOLD TO ALTERATIONS APPOINTMENTS.
MANTAIN STORE-STANDARDS (CLEAN, ORGANIZED, PROMOTIONAL READINESS) TO SUPPORT A FLAWLESS SHOPPING EXPERIENCE.
REPORT ANY BROKEN OR DAMAGED EQUIPMENT TO STORE MANAGEMENT.
MANTAIN HIGH DRESS CODE STANDARDS FOR HIM/HERSELF PER THE DRESS CODE.
OFFER DAVID’S BRIDAL LOYALTY & PARTNERS PROGRAM TO SUPPORT AND PROMOTE ONE STOP FOR ALL LIFE EVENTS.
ANALYZE & DECISION MAKING: RESPOND PROMPTLY TO ALL CUSTOMER QUESTIONS PROVIDING PRODUCT AND SERVICE INFORMATION. BUILD RELATIONSHIPS TO MEET OR EXCEED CUSTOMER SATISFACTION AND LOYALTY. MANAGE PERFORMANCE: MAINTAIN DAVID’S BRIDAL HOURLY SALES PRODUCTIVITY STANDARDS BY UTILIZING THE 5-STEP SELLING PROCESS. SUPPORT ALL CASH WRAP BEHAVIORS AND PROCESSES TRANSACTIONS WITH ACCURACY TO MAKE EVERY CUSTOMER FEEL CELEBRATED. (ASK ABOUT SHOPPING EXPERIENCE, SELL ADDITIONAL ADD-ONS AND PROMOTE SERVICES, CONFIRM CONTACT INFORMATION, REVIEW RECEIPT/POLICIES, AND SCHEDULE ALL FUTURE APPOINTMENTS).
MANTAIN KNOWLEDGE OF AND FOLLOW PROCEDURES FOR SPECIAL ORDER DRESSES. CONSISTENTLY ACHIEVE A 65% OR GREATER PLATFORM CONVERSION. CONSISTENTLY ACHIEVE ADD-ON GOALS, HEADPIECE 75%, FOUNDATIONS 10% AND SHOES 20%. SET COME BACK APPOINTMENTS FOR THE COMPLETE WEDDING PARTY INCLUDING BRIDESMAIDS, MOTHER-OF-THE-BRIDE AND FLOWER GIRL. BECOME THE TRUSTED ADVISOR TO HIS OR HER CUSTOMER BY COMPLETING TRAINING IN A TIMELY MANNER AND CONTINUOUSLY BUILDING PRODUCT KNOWLEDGE AND FASHION TREND EXPERTISE. STRIVE TO BECOME A CIRCLE OF EXCELLENCE MEMBER BY EXCEEDING SALES TARGETS.
MANAGING CHANGE: EXECUTE NEW PROCESSES, BEHAVIORS, CONTESTS AND PROGRAMS AS ASSIGNED. PERFORM DUTIES AND TASKS AS ASSIGNED BY STORE MANAGEMENT INCLUDING: PROMOTION AND SIGN SETUP MERCHANDISING AND VISUAL CHANGES MARKDOWN AND INVENTORY COUNTS.
GAIN COMMITMENT: ACTIVELY SUPPORT THE STORE TEAM TO ACHIEVE SALES, SERVICE AND OPERATIONAL GOALS. ACCURATELY CLOCK IN AND OUT FOR ALL SCHEDULED SHIFTS, BREAKS AND MEALS. FOLLOW ALL LOSS PREVENTION, SECURITY PROCESSES AND POLICIES.
FOCUS SELF & OTHERS: FOCUS ON OWN DEVELOPMENT AND LEARNING, COMPLETE ALL TRAINING AS ASSIGNED FOR ON-GOING DEVELOPMENT. CELEBRATE SUCCESSES OF TEAM MEMBERS. SHARE SALES EXPERTISE AND PRODUCT KNOWLEDGE WITH FELLOW STYLISTS. OPEN TO COACHING AND FEEDBACK TO IMPROVE BEHAVIORS AND/OR PROCESSES. COMPLETE ALL REQUIRED MYLEARNING COURSES WITHIN THE FIRST 90 DAYS AND REMAIN CURRENT WITH MYLEARNING CURRICULUM COMPETENCIES.

Requirements

High school diploma or equivalent degree.
1-2 years prior retail experience in an apparel, service, or specialty store environment.
Prior experience with computerized POS system is preferred.

Qualifications

Excellent customer service skills.
Ability to manage multiple customers simultaneously.
Strong understanding of the David’s Bridal brand and products.
Physical demands: stand, walk, sit for extended periods, reach, climb stairs, stoop, kneel, crouch, or crawl; talk to and hear customers; lift to 25 pounds; use peripheral vision and depth perception; use computer and electronic devices for long periods of time.

Skills

Customer service skills.
Product knowledge.
Time management.
Communication skills.
Problem-solving skills.
Teamwork.

Benefits

Competitive hourly pay rates.
Team bonus.
Generous Team Member discount.
Additional terms and conditions apply.

Pay

Starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $13.20 - 17.88/ hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part Time Benefits Include Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Love wins when love is for Everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies .