Part Time Bridal Sales

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers.
• Use all systems to manage the customer flow to deliver 5-star customer experience (Appointments/Customers/Point of sale system).
• Use iPad tools to research and enthusiastically communicate this information to the customer.
• Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room.
• Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations do play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options. Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
• Absolutely ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Reports any broken or damaged equipment to store management.
• Maintains high dress code standards for her/himself per the Dress Code.
• Offer David’s Bridal loyalty & partners program to support and promote one stop for all life events.
• Analyzing & Decision Making
• Respond promptly to all customer questions providing product and service information.
• Build relationships to meet or exceed customer satisfaction and loyalty.
• Managing Performance
• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• (Ask about shopping experience, sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments).
• Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals, headpiece 75%, foundations 10% and shoes 20%.
• Sets come back appointments for the complete wedding party including Bridesmaids, Mother-of-the-Bride and Flower Girl.
• Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.
• Managing Change
• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties and tasks as assigned by store management including: Promotion and sign set up Merchandising and visual changes Markdowns and inventory counts
• Gaining Commitment
• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks and meals.
• Follow all loss prevention, security processes and policies.
• Developing Self & Others
• Focus on own development and learning, complete all training as assigned for on-going development.
• Celebrate successes of team members.
• Share sales expertise and product knowledge with fellow stylists.
• Open to coaching and feedback to improve behaviors and/or processes.
• Capitalize on feedback from coaching conversations with managers.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum Competencies

Qualifications

• High school diploma or an equivalent degree.
• Prior retail experience in an apparel, service or specialty store environment, and prior experience with computerized POS system is preferred.