Part Time Brand Ambassador-Seasonal (Charlotte Premium Outlet)

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service and contribute to the success of our retail operations.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset at all times.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
• Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to brand policies and procedures.
• Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms with sizing and maintain store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house areas.
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment, and other tasks as needed.
• Participate in company trainings focusing on compliance, product knowledge, process improvement, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience remains the top priority.
• Provide necessary feedback to management regarding product feedback, category opportunities, or needs.
• Maintain store visual standards and apply visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must possess strong communication skills, be able to navigate around the sales floor, stock/dressing room, cash wrap, and office, work with chemicals, lift/carry up to 30 lbs., and climb moderately. Must also be able to operate the register, stand, move, and walk for extended periods, work flexible schedules including days, evenings, weekends, overnight shifts, and travel (as required).

Qualifications

• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office.
• Ability to work with chemicals, lift/carry up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekend, overnight shifts, and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Skills

• Customer service orientation
• Effective communication
• Flexibility and adaptability
• Teamwork and collaboration
• Product knowledge and styling expertise
• Operational proficiency

Benefits

At Ralph Lauren, we offer competitive compensation, comprehensive benefits, and a supportive work environment. Our benefits package includes health insurance, retirement savings plans, paid time off, and more.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).