Part-time Bilingual Student Support Coordinator

About the role

This position provides bilingual frontline support to students as they navigate enrollment and access to School of Academic Advancement (SAA) services (such as English as a Second Language, High School Completion and College Readiness programming), serving as the first point of contact and a central resource for intake, testing/registration and referrals for advising processes. Success in this role involves fostering a welcoming environment, maintaining a flexible mindset toward individuals from various international backgrounds, accurately assessing student needs and facilitating timely access to appropriate resources and services.

Responsibilities

• Serves as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
• Supports student intake by assisting with account creation, placement testing and appointment scheduling to facilitate seamless onboarding and enrollment processes.
• Assists with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
• Triages student concerns and questions across a broad range of topics including academic, financial and personal needs to ensure timely referrals to relevant resources and services.
• Administers standardized assessments and ensures accurate data entry and test security to support compliance with grant and state requirements.
• Coordinates with staff to support outreach, events and communication efforts including appointment tracking and student contact lists to enhance engagement and student retention.
• Supports office operations by maintaining front desk coverage, providing administrative assistance and collaborating with faculty and staff to ensure smooth day-to-day function.

Schedule

This is a part-time position working 20 hours per week at our Goodman South Branch Campus. General office hours are 8:00 AM – 8:00 PM Monday through Friday. This position will work occasional evenings and Saturdays as needed for School-related events or shifts in coverage.

Requirements

• High School Diploma or Educational Equivalent
• At least six (6) months of relevant work experience
• Bilingual in English and either Spanish, French, or Arabic

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Benefits

• $100 per month bilingual pay premium
• Verbal, reading, and writing proficiency testing is required

This position is funded through an annual grant. The current funding period extends through June 30, 2027, with funding anticipated to be renewed annually.