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Part-Time Bilingual Family Engagement Specialist

Children's Advocacy Center for North Texas · Denton, TX · 2 mo ago
AdministrativePart-time

About the role

This position is responsible for providing on-site childcare to children ages 0–17 years while their family members are receiving services from the agency. The Bilingual FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.

Responsibilities

  • Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
  • Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
  • Provide exceptional customer service and help resolve client/team/staff concerns
  • Ensure donations are received, documented, and distributed to the appropriate staff/place
  • Provide information on available services and ensure availability of resource materials in waiting/activity areas
  • Adhere to all CACNT security and procedural policies
  • Communicate any client concerns or needs with other staff to ensure high quality service
  • Ensure office and PPE supplies are available
  • Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
  • Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
  • Schedule transportation services for clients
  • Enter services in database as appropriate
  • Participate in scheduled team meetings
  • Other duties as assigned

Work environment

Work is generally performed in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and printers.

Physical demands

While performing the duties of this job, the employee is regularly required to talk or hear and speak English. The employee is frequently required to sit; use hands to finger, handle and/or feel; and reach with hands and arms. This position occasionally requires frequent lifting up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Schedule

Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but work hours may vary and be extended until 9:00 p.m. according to company needs. This position will work Monday through Thursday, 4:00 p.m. to 8:00 p.m.

Travel

Frequent travel up to 75% in the local area is required, with no overnight or out-of-the-area travel.

Requirements

  • High School Diploma or GED
  • A minimum of 1 year of experience in providing childcare
  • Must be 18 years of age or older
  • Must pass local and national Criminal Background and DFPS background checks prior to employment
  • Available at least 3 days and evenings per week depending on need; 30-hour maximum
  • Reliable transportation and sometimes able to respond to requests on short notice
  • CPR Certified – Certification will be made available upon hire
  • Bilingual in English/Spanish required

Competencies

  • Child Care Safety Procedures
  • Interpersonal Skills
  • Verbal Communication
  • Telephone Skills/Etiquette
  • Computer Proficiency
  • Organization
  • Customer Service
  • Time Management
  • Friendly Demeanor
  • Diplomacy
  • Stress Management

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